Your privacy matters to us. This Privacy Policy explains exactly what personal data fd999 collects from Pakistani players, how that data is used, how it is protected, and what rights you hold over your own information. We encourage you to read this document carefully before registering or using any fd999 service.
Plain-English Summary: fd999 collects personal data that is necessary to operate a secure, compliant, and enjoyable online casino and sports betting platform for Pakistani players. We do not sell your personal data to any third party. We use your data to manage your account, process PKR payments, prevent fraud, comply with our legal obligations, and — where you have given consent — send you relevant promotions. You have the right to access, correct, or delete your data at any time by contacting us at [email protected].
1.1 This Privacy Policy ("Policy") describes how fd999 ("fd999", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access or use the fd999 online casino and sports betting platform available at fd999.cam and all associated subdomains and mobile interfaces.
1.2 fd999 is committed to handling your personal data responsibly and in compliance with internationally recognised data protection principles, including those set out under the General Data Protection Regulation (GDPR) framework, which fd999 uses as a benchmark for data handling standards globally, including for Players based in Pakistan.
1.3 By registering an account on fd999, depositing funds, or using any Service offered on the fd999 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
1.4 This Policy should be read alongside fd999's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
2.1 For the purposes of this Policy, fd999 acts as the data controller in respect of all personal data collected from Players and website visitors. As data controller, fd999 is responsible for determining the purposes and means of processing your personal data.
2.2 fd999 operates under international gaming regulations. Any enquiries regarding data protection or the exercise of your data rights should be directed to our support team as described in Section 16 of this Policy.
3.1 fd999 collects the following categories of personal data from Players and website visitors:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, photograph | Account registration, KYC verification, age verification |
| Contact Data | Email address, Pakistani mobile number , city/region within Pakistan | Account communications, support, notifications |
| Financial Data | JazzCash/EasyPaisa account numbers, HBL/UBL/Meezan bank account details, transaction history, deposit and withdrawal records in PKR | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, browser type and version, device type, operating system, session identifiers, login timestamps | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration, bonus activity, betting history | Responsible gaming monitoring, product improvement, personalisation |
| Marketing Data | Promotional preferences, communication opt-in/opt-out status, bonus claim history | Targeted promotions (with consent), campaign effectiveness |
| KYC Documents | CNIC front and back, utility bills, bank statements, selfies for liveness checks | Regulatory compliance, identity verification, withdrawal processing |
3.2 fd999 does not deliberately collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or health data, except where a Player voluntarily discloses such information in the context of a responsible gaming self-exclusion request or similar welfare enquiry, in which case it will be processed solely for the purpose for which it was provided.
4.1 fd999 collects personal data through the following means:
5.1 fd999 uses your personal data for the following purposes:
6.1 fd999 processes your personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and service delivery | Performance of a contract between you and fd999 |
| KYC, AML, and regulatory compliance | Legal obligation |
| Fraud prevention and platform security | Legitimate interests of fd999 and protection of other players |
| Responsible gaming monitoring and enforcement | Legal obligation / legitimate interests / Player welfare |
| Marketing communications and personalised promotions | Consent (freely given and withdrawable at any time) |
| Platform analytics and service improvement | Legitimate interests of fd999 (using anonymised/aggregated data) |
6.2 Where fd999 processes your data on the basis of legitimate interests, we have conducted a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. You have the right to object to processing based on legitimate interests at any time by contacting support.
We do not sell your data. fd999 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial or marketing purposes. Full stop.
7.1 fd999 may share your personal data with the following categories of third-party recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
7.2 All third-party service providers engaged by fd999 are required to process your personal data solely in accordance with fd999's instructions and for the purposes for which they were engaged. They are contractually prohibited from using your data for their own independent purposes.
8.1 fd999 operates internationally and some of the third-party service providers described in Section 7 may be located in countries outside Pakistan. Where personal data is transferred internationally, fd999 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that impose equivalent data protection standards on the receiving party.
8.2 By using fd999, you acknowledge that your personal data may be transferred to and processed in countries outside Pakistan. fd999 takes all reasonable steps to ensure that such transfers are conducted securely and in compliance with applicable data protection standards.
9.1 fd999 uses cookies and similar tracking technologies on its platform to provide a functional, secure, and personalised experience. The following types of cookies are used:
9.2 You can manage your cookie preferences through the cookie consent banner displayed when you first visit the fd999 platform, or through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.
10.1 fd999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and in compliance with applicable legal and regulatory retention obligations.
10.2 The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of the account plus 7 years following account closure |
| KYC and AML documentation | 7 years following account closure or last transaction |
| Financial transaction records | 7 years from the date of the transaction |
| Customer support correspondence | 3 years from the date of the communication |
| Marketing consent records | Until consent is withdrawn, plus 3 years |
| Technical and usage logs | 13 months on a rolling basis |
| Self-exclusion records | Duration of exclusion plus 7 years |
10.3 After the applicable retention period expires, fd999 will securely delete or anonymise your personal data in accordance with industry-standard data destruction procedures.
11.1 fd999 respects your rights over your personal data. As a Player or website visitor, you hold the following rights in relation to the personal data fd999 holds about you:
Request a copy of all personal data fd999 holds about you, free of charge, within 30 days of your request.
Request correction of any inaccurate or incomplete personal data held on your fd999 account.
Request deletion of your personal data where there is no longer a lawful basis for fd999 to retain it, subject to legal and regulatory obligations.
Request that fd999 restricts processing of your data in certain circumstances, for example while a rectification request is being assessed.
Request a structured, machine-readable copy of personal data you have provided to fd999, where technically feasible.
Object to processing of your data for direct marketing purposes or where processing is based on fd999's legitimate interests.
Where processing is based on your consent (e.g., marketing communications), withdraw that consent at any time without affecting prior processing.
Lodge a complaint with a relevant data protection supervisory authority if you believe your data has been processed unlawfully by fd999.
11.2 To exercise any of the above rights, please contact fd999 customer support via live chat or by writing to [email protected]. fd999 will respond to all data rights requests within 30 calendar days. In cases of complexity or high volume, this period may be extended by a further 60 days, of which you will be notified.
11.3 fd999 may be required to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised person.
fd999 is strictly for players aged 21 and above. We do not knowingly collect, use, or store personal data from any individual under the age of 21. If you believe a minor may have accessed or registered on the fd999 platform, please contact us immediately at [email protected].
12.1 fd999 applies rigorous age verification checks during the account registration and KYC process to confirm that all Players meet the minimum age requirement of 21 years. These checks include verification of CNIC documents and, where necessary, additional liveness verification steps.
12.2 Where fd999 discovers or is notified that an account has been registered by a person under the age of 21, the account will be immediately suspended, any funds deposited will be returned to the depositing payment method, and all personal data associated with the underage account will be securely deleted as soon as is practicable, subject to any overriding legal obligations to retain records of the incident.
13.1 fd999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
13.2 Despite these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe your fd999 account has been compromised, please contact our support team immediately via live chat so that your account can be protected.
14.1 The fd999 platform may contain references to third-party services, such as game providers whose software is integrated within the fd999 casino environment. These third-party providers operate under their own privacy policies and data protection practices, for which fd999 accepts no responsibility.
14.2 Where third-party game providers collect technical or session data within their game environments as part of their normal operation, such data collection is governed by the respective provider's privacy policy. fd999 selects game partners who demonstrate a commitment to player data protection.
14.3 fd999 does not control the data practices of third-party payment providers such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. When you make a payment using these services, their own terms and privacy policies apply to the processing of your financial data on their systems.
15.1 fd999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, fd999 will notify registered Players via email or a prominent platform notification at least 7 days before the updated Policy takes effect.
15.2 The effective date at the top of this Policy will be updated whenever a new version is published. We encourage you to review this Policy periodically to stay informed about how fd999 is protecting your data.
15.3 Your continued use of the fd999 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you may close your account by contacting customer support.
16.1 If you have any questions, concerns, or requests relating to this Privacy Policy or fd999's data protection practices, please contact us through any of the following channels:
16.2 Players located across Pakistan — whether in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, or elsewhere — are equally welcome to contact our support team with any privacy-related questions. All communications are handled in English.
16.3 Where your concern relates to a potential data breach or suspected unauthorised access to your account, please use the live chat function to ensure the fastest possible response and account protection.
Privacy at fd999 is not a checkbox — it is a core part of how the platform was built. Here are the six pillars of fd999's data protection commitment to every Pakistani player.
Every byte of data transmitted between your device and fd999 is protected by 256-bit SSL/TLS encryption — the same standard used by HBL, UBL, and Meezan Bank's online portals. Your personal details, CNIC data, and PKR transaction records are fully encrypted in transit and at rest.
fd999 has a hard rule: your personal data is never sold, rented, or shared with unaffiliated third parties for their own commercial purposes. Data sharing is strictly limited to the service providers who help fd999 operate — payment processors, KYC providers, and game studios — all under binding data protection agreements.
Only fd999 team members with a legitimate operational need can access your personal data. All internal access is role-based, logged, and audited. Unauthorised access by fd999 personnel is treated as a serious disciplinary matter and will be investigated accordingly.
fd999 supports all eight data subject rights described in Section 11 of this Policy. Request access to your data, correct inaccuracies, object to marketing, or request deletion — all via live chat or email at [email protected]. Responses are guaranteed within 30 days.
fd999 only sends promotional communications — bonus offers, new game alerts, PSL betting previews — to players who have explicitly opted in. You can withdraw your consent at any time from your account settings or by contacting support, and your marketing preferences will be updated immediately.
fd999 does not keep your data indefinitely. Each data category has a defined maximum retention period aligned with our legal and regulatory obligations. Once the retention period expires, your data is securely deleted or fully anonymised — it is not archived in perpetuity or repurposed.
Your privacy is protected by industry-standard encryption, strict data policies, and a support team available around the clock. If you have any questions about how fd999 handles your personal data, our team is ready to help — 24 hours a day, 7 days a week, across Pakistan.